Valet Services

FULL-SERVICE VALET

WITHOUT THE CONTACT

Determined to support our valet clients, guests; their staffs and ours during this difficult transition, we combined our existing digital ticketing platform with new sanitation, social distancing, and cashless policies to create an entirely contactless valet experience. We recognize the importance of reestablishing consumer trust, and our new signage will let your customer know they are in good hands as soon as they pull in. Digital support allows us to ditch the transfer of paper tickets and cash payments to maintain that feeling of comfort throughout their stay.

Creating a Custom Solution

Prior to the commencement of valet operations, a Phoenix Parking representative will thoroughly inspect the property and formulate a custom valet solution to present to the client. This should include an initial draft of the Operating Manual, a staffing model for the property, and any other items required to grant the client a clear understanding of the valet process. Should the property be inaccessible or underdevelopment, we may request blueprints or other means of accessing information relevant to forming a plan of action. This solution will take into account the scope of the project as well as the nature of the parking situation so as to take the greatest possible advantage of Phoenix Parking’s proprietary operational capabilities

Operational Schedule

Off-Site Employees

As it relates to the daily operation of each property, Phoenix Parking provides all clients and on-site staff with a set Manager on Duty Schedule. At any given time, 24/7/365, PhoenixParking has one Primary and one Secondary Manager on Duty available.

On-Site Employees

On-site employees are the daily, in-person representatives of PhoenixParking. We put great trust in our on-site managers and employees to maintain the relationships built at the corporate level.

A staffing schedule of all on – site employees will be created by Phoenix Parking and presented for approval by tenant Management each week (if requested).

Primary MoD
Serves as the primary point of contact for on-site staff and non-corporate level clients; monitors clock-ins, ensures proper level of staff, and provides general support when necessary. Further, a Primary MoD is in the field six days per week conducting performance audits and ensuring on-site staff exceeds the expectations of our clients and their guests.
Secondary MoD
Serves as the secondary point of contact for on-site staff and non-corporate level clients when the Primary MoD is otherwise occupied or needs support.
Lot Manager
The Lot Manager is expected to manage all operations and support staff working at a facility. This position will spearhead the initial development and implementation of the new parking projects at the facility and to ensure company and client objectives are met. Additionally, each Lot Manager reports directly to the off-site Manager(s) on Duty to keep them informed of the situation at their location.
Valets
The valet’s duties are to efficiently process parking transactions, while providing a high level of customer service. They will be the operational mechanisms of the facility. The valets must maintain an accurate control of tickets and cash while following all assigned operation procedures.

Oobeo Integration Benefits

Oobeo’s primary function as it pertains to valet parking is in eliminating traditional paper tickets for digital SMS tickets. Upon arrival, a guest needs to simply provide the valet attendant their phone number, at which point they will receive a text message with a link that allows them to request their vehicle, pay via credit, and leave reviews, amongst other things. No app, no paper ticket required. Click the respective sections to see additional benefits.

General

Eco-Friendly:Eliminates thousands of pounds of paper waste.

Guest

PersonalizesService by logging guests name
No ticket to keep track of or misplace
Request your vehicle in advance and reduce wait time
Cashless tip option
Leave feedback if you’d like – out of 5 stars or comment

Client

Customize your SMS! Inform guest of a special or welcome them in!
Text can also display your logo!
Operate a cashless restaurant? Let the parking match!
Get invaluable feedback through reviews
Helps the valet Operator monitor more efficiently so you can focus on doing your own job

Property Owner